Creating a new Microsoft Online Contact in Atria

OBJECTIVE

This aims to provide guidance on how to create Microsoft Online Contacts in Atria.

APPLIES TO

Atria Version 12.13+

Steps in Creating a new Microsoft Online Contact

1. Go to Customer Main Menu in the left pane > Click Customers > Search for the Customer.
   
   
   
   
2. Click the Customer > and Click the Services menu in the left pane as shown below. 
   
   
   
   
   3. Expand Microsoft Online > Contacts
   
   
     
   
   4. To Add New Contacts, click the + Add button 
   
   
   
   
   5. Enter the required details on the pop-up window and Save. 
   
   
   
   6. Once Save, it will redirect you to this window as shown below. 
   
   
   
    

Commonly Encountered Errors

This feature is only available if at least one user in the tenant has been assigned a Microsoft Plan which includes Exchange Online.  

Cause:  The Customer does not consume a Exchange Online License, I.e. Exchange Online Plan 1  

Solution: Check under the Microsoft Online Customer Service that a license has an applicable Exchange Online license. 

• Related Articles

• Microsoft Online Service Provisioning

  Objective This article provides a guide to configuring and provisioning the Microsoft Online Service within the Atria Platform. Before you Start After setting up the connection to Partner Center, update the service' customer plan- Service Deployments ...

• Microsoft Online Service Deployment

  Objective This article provides a guide to installing the Microsoft Online (MSOL) service into the Atria Platform. Web Service and Schema Installation The first step for the deployment of any new Service is to install the Web Service (if required) ...

• Microsoft Online Service Planning

  Overview The Microsoft Online Service for Atria allows Customers and the service desk to manage tenants, licenses, users and features of Office 365 – with no access to the 365 admin portal. It reduces your risk, while still being able to effectively ...

• Microsoft Online Group Management in Atria

  Introduction to Group Management Groups are a fundamental feature used to control access and make information sharing easier.  In the Microsoft 365 platform, there are four core group types, all of which have a core component in Azure AD.  Many ...

• Connecting Atria to Microsoft Partner Center

  As of October 2023, Microsoft no longer supports DAP. We have updated the scripts within the platform as of 15.16 to create new GDAP level permissions. Please see below for more information. Objective This article shows you how to set up a secure ...