Supportability Matrix

Supportability Matrix

Product Lifecycle

Product/Component Name
Language
Version
EOM
EOL
CloudPortal Services Manager
EN
11.5.8.2 (CU4)
31 May 2016
31 Dec 2019
Atria
EN
12.6, 12.7
31 Jun 2021
31 Dec 2021
Atria
EN
12.13.X
31 Jun 2022
31 Dec 2022
Atria
EN
15.X
Current


EOM - End of Maintenance 
EOL - End of Life

Domain Functional Levels

Product / Version
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2
Windows Server 2016
CPSM 11.5 CU4
Y
Y
Y
Y
Atria 12.0
Y
Y
Y
Y
Atria 15.x
NV
NV
NV
Y

Y - Item has been verified
NV - Items marked as NV indicate that no specific testing or verification has been completed against this configuration
X - Item not Supported

Platform Server Versions

Product / Version
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2
Windows Server 2016
Windows Server 2019
Windows Server 2021
CPSM 11.5 CU4
Y
Y
Y
Y
Y
N
Atria 12.x
X
X
Y
Y
Y
N
Atria 15.x
X
X
NV
Y
Y
NV

Y - Item has been verified
NV - Items marked as NV indicate that no specific testing or verification has been completed against this configuration
X - Item not Supported

Supported Database Versions

This represents the core databases used with CloudPortal Services Manager / Atria, which are OLM and OLMReports for the Platform specific data storage, and the OLMReporting database for the Data Warehouse or the Reporting functionalities.

Product / Version
SQL Server 2008
SQL Server 2008 R2
SQL Server 2012
SQL Server 2014
SQL Server 2016
SQL Server 2017
SQL Server 2019
CPSM 11.5 CU4
Y
Y
Y
Y
Y
Y
NV
Atria 12.x
X
X
Y
Y
Y
Y
NV
Atria 15.x
X
X
X
NV
NV
NV
Y

Y - Item has been verified
NV - Items marked as NV indicate that no specific testing or verification has been completed against this configuration
X - Item not Supported

Service Versions

Service Name
CloudPortal Services Manager 11.5 CU4
Atria V12
ADSync
Windows 2003, Windows 2008, Windows 2008 R2, Windows 2012
2003 - 2016 Tested
2019 NV
Blackberry Enterprise Server 10
X
NV
Citrix
1 Xenapp 5 - Xenapp 6.5
1 Xenapp 5 - Xenapp 6.5
CRM 2011
with ADFS, up to Rollup 18
NV
CRM 2013
X
NV



DNS
Windows Server 2008 R2, 2012, 2012 R2, 2016, 2019
Windows Server 2012, 2012 R2, 2016, 2019
DNS Bind

NV
File Sharing
Windows 2003 through to Windows 2012
Windows Server 2012, 2012 R2, 2016, 2019
Hosted Apps and Desktops
Xenapp 6.5-7.6, Xendesktop 7.x
Citrix Virtual Apps and Desktops 7.1811 +
Hosted Exchange 2007
Up to SP3 Rollup 15
X
Hosted Exchange 2010
Up to SP3 Rollup 8
NV
Hosted Exchange 2013
All Updates
Y
Hosted Exchange 2016
Only from CU4 onwards
Y
Hosted Exchange 2019
Only with PA002
Y
Lync 2010 Enterprise
Up to CU11 (January 2014)
X
Lync 2010 Hosting
Up to CU11 (January 2014)
X
Lync 2013 Enterprise
Up to CU4 (January 2014)
NV
Lync 2013 Hosting
Up to CU4 (January 2014)
NV
Skype for Business
NV
X
Mail Archiving
Exchange 2010 to Exchange 2013
NV
MySQL
5.x
NV
SQL Server Hosting
SQL2005, SQL2008, SQL2008R2, SQL2012
NV
ShareFile
Y
NV
SharePoint 2010
SP2
X 
SharePoint 2013
SP1
SP1
SharePoint 2016
X
NV
Hyper-V
2008 R2 SP1, 2012 SP1 (2012 R2 is not supported)
NV
Windows Web Hosting
IIS7-IIS8
IIS8.5-IIS10

Y - Item has been verified
NV - Items marked as NV indicate that no specific testing or verification has been completed against this configuration
X - Item not Supported

1 - The Citrix Service Group Management works with all Citrix versions or any application that supports being managed via Active Directory groups.

Deprecated Services


Service Name
Blackberry Enterprise Server 4
Blackberry Enterprise Server 5
CRM 4