Atria Configuration - Self Service Password Reset
Background Information
Forgotten passwords and associated reset processes cause frustration and lost productivity for end-users. For IT providers, it consumes time and increases costs. For Support staff, it’s a tedious task.
Atria Self Password Reset (SSPR) allows users to reset their own Passwords, without needing to contact the help desk. If users choose to contact the helpdesk, Atria also provides a verification mechanism that streamlines the password reset process.
How does it work?
- Each user has the option to be configured with a recovery email address, users can configure this email address themselves, or an administrator can set this for the user.
- The Reset process requires the user to enter their login name, Atria will also present a CAPTCHA to validate that a human is entering the reset process.
- If the username is a valid account managed by Atria, Atria will dispatch an email with a reset link. This will be sent to (a) their Recovery Email Address, if this is not set, it will send to their external email address.
- The user clicks the link, MFA verification will then take place (if enabled), when verified, the user is able to enter a new password.
- The password is verified, and a user notification is sent out to the user to confirm the password has been changed.
Enabling Self-Service Password Reset (SSPR) within Atria
SSPR is enabled via the Customer Portal Settings – this is an Atria Service. Enabling for each Atria Location, will default the setting to enabled for all Customers within that Location.
The setting can further be controlled at a Reseller, or Customer level, If you wish – you can disable the feature for an individual customer, or turn off by default, and explicitly enable on a customer by customer basis.
Note that if the setting has been enabled on the root customers reseller service, it will cascade and be enabled for all sub-customers.
The property “Self Password Reset Feature” is shown below.
Once the feature has been enabled, Users can be configured for Self Service Password Reset.
Self Configuration of SSPR
Users should be directed to login to the Atria Portal, and click the “Password” link, always displayed at the top right or on the left hand navigation bar.
From here, the user can simply enter their email details.
Administrative Configuration of SSPR for an individual user
An administrator with permissions to edit a user is also able to update the recovery email address for the user.
- Locate the user using the Search bar, expand the user.
- Select “Edit User”
- Expand “Additional User Properties” to show the “Recovery Email” field:
Email Notifications
Three new notifications have been added to support the SSPR and User Verification features.
- Email Verification
- Password Changed Notification
- Password Reset Link
Emails are sent from Atria using the Email Notifications system. Email notifications can be fully configured through the Atria portal by a Service Provider Administrator, including customization for language or individual resellers/customers.
See the scribe here on how to change these - Atria Configuration - Change an Email Notification
End User Process for resetting a password:
What pre-setup is required?
The “Recovery Email Address” has been setup for the user, this is a manual step where an alternate email address needs to be setup for the users. These steps have been described above, but below are additional Scribes on how to quickly carry this out.
- The Service Provider can set this up for the user by Impersonating the User
How to set the Recovery Email Address as an Administrator - The end user will need to be able to login to set the Recovery Email address.
How to set the Recovery Email Address as an End User
Step 1 : Select the “Forgot Password” Link to start the reset process
Step 2 : The user enters their username or UPN (typically their usual work email address)
Step 3 : The User completes the Captcha to verify they are human
Step 4 : User selects the “Reset Password” Button:
Step 5 : Password Reset Link is emailed to the user:
Step 6 : If the user consumes Atria MFA - They will be required to enter the Two Factor Code from their Authenticator Application
Step 7 : The user will then be required to enter a password that meets the Password Requirements that is outlined on the right
After this step is completed, the user is redirected to the login screen, with their password being successfully reset.
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